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Consumer Insights from NOKIA

14 aprel, 2024
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Nokia AVA Customer Insights features and benefits

NOKIA's customer experience analytics provides a common language for business functions by combining an AI-driven view of customer, service, network, billing, and transaction insights. With the help of these actionable business insights that are connected to the CSP's priorities and business processes, the CSP is able to align its operations across departments with its corporate objectives. Pre-built content applications are also included with the solution to support the most typical outcomes, like in an operations or care center. Additionally, the entire package includes advanced consulting to assist CSPs in evaluating and ranking use cases in order to promote outcomes and adoption throughout their company.